Q1 2021 KeyCorp Earnings Call Transcript
Good morning, and welcome to KeyCorp's First Quarter 2021 Earnings Call. As a reminder, this conference call is being recorded. I'd now like to turn the conference over to the Chairman and CEO, Chris Gorman. Please go ahead.
Thank you for joining us for KeyCorp's First Quarter 2021 Earnings Conference Call. Joining me on the call today are Don Kimble, our Chief Financial Officer; and Mark Midkiff, our Chief Risk Officer.
On Slide 2, you will find our statement on forward-looking disclosures and non-GAAP financial measures. It covers our presentation materials and comments as well as the question-and-answer segment of our call.
I'm now turning to Slide 3. Our first quarter was a strong start to the year as we executed our strategy and delivered positive operating leverage relative to the year-ago period. We continued to grow the number of clients across our franchise. In the first quarter, we experienced the strongest growth in consumer households in 5 years. Additionally, we
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