SmileDirectClub Inc
(FRA:0WF)
€
0.0245
0.0145 (145%)
Market Cap: 5.28 Mil
Enterprise Value: 803.24 Mil
PE Ratio: 0
PB Ratio: 0
GF Score: 0/100 SmileDirectClub Inc at UBS Global Healthcare Virtual Conference Transcript
May 25, 2021 / 06:00PM GMT
Release Date Price:
€6.5
(-2.26%)
Kevin Caliendo
UBS Investment Bank, Research Division - Equity Research Analyst of Healthcare IT and Distribution
Good afternoon, everyone. This is Kevin Caliendo, UBS health care services analyst, and I am happy to have with us today, Kyle Wailes, CFO, from SmileDirectClub. Kyle, thanks for joining us today.
Kyle I. Wailes
SmileDirectClub, Inc. - CFO
Thanks for having us.
Questions & Answers
Kevin Caliendo
UBS Investment Bank, Research Division - Equity Research Analyst of Healthcare IT and Distribution
I want to start off talking a little bit about the Net Promoter Score and the customer experience. It was brought up on the call, your last earnings call, the NPS has declined sequentially for a handful of quarters. Given that the customer experience is so important to you, what can be done to reverse this trend? How are you guys thinking about it?
How important is it to you? I think you mentioned to me or on the call that getting an NPS over 60 is important. Can you take us through -- take us
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