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Half Year 2023 Metro Bank PLC Earnings Call Transcript
Good morning, and welcome to Metro Bank's Half 1 2023 interim results. We're glad you could join us this morning. For the running order of the day, I'll start with a bit of an overview, relatively brief. Then I'll turn it over to James, who will walk you through the numbers, and then I'll come back on with a few slides to talk about the potential of Metro and the strategy going forward. So let's kick off.
So we start where we always start. Metro Bank remains committed to being the #1 community bank in the U.K. We've made huge progress to becoming the #1 community bank in the U.K., and we do that by exemplary customer service, which is seen through being the #1 best bank on the High Street for the 10th time running. Actually, since the studies began, we've always been #1 on the High Street. We do that through our special sauce, which are our colleagues. Our colleagues are unbelievable. They make everything at Metro work.
And we know our colleagues remain engaged because 95% of our Voice of the Colleague scores, our employee
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