Release Date: November 06, 2024
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
Positive Points
- Red Robin Gourmet Burgers Inc (RRGB, Financial) reported a comparable restaurant revenue increase of 0.6%, exceeding the industry average.
- The company's Loyalty 2.0 program has been successful, with a significant increase in new member sign-ups and higher spending by loyalty members.
- Marketing strategies, including dynamic digital and social media, have effectively driven traffic to Red Robin Gourmet Burgers Inc (RRGB) restaurants.
- The company has made substantial improvements in guest satisfaction scores, which are now above the industry average.
- Red Robin Gourmet Burgers Inc (RRGB) has implemented cost-saving measures in the supply chain and operations, contributing to improved financial performance.
Negative Points
- Total revenues for the third quarter decreased to $274.6 million from $277.6 million in the previous year, primarily due to restaurant closures.
- Restaurant level operating profit decreased by 210 basis points compared to the third quarter of 2023, due to lower guest counts and increased discount levels.
- Approximately 70 restaurants are not generating positive restaurant-level profitability, creating a drag on overall company performance.
- The company anticipates a net cost in the near term due to promotional offers, impacting short-term profitability.
- Red Robin Gourmet Burgers Inc (RRGB) faces challenges from inflation and a competitive environment, which have affected consumer spending and traffic.
Q & A Highlights
Q: Is the Cheeseburger Day triple play promotion expanding to other days, and is this part of the incremental discounting factored into the guidance?
A: Yes, the Cheeseburger Day triple play promotion is expanding to Monday and Wednesday, stacking on top of existing promotions like Monster Mondays and Kids Days on Wednesdays. This is part of the incremental discounting factored into the guidance. (G.J. Hart, CEO)
Q: How has the loyalty 2.0 program impacted return visits and frequency with the expiration of rewards?
A: The loyalty 2.0 program has exceeded expectations, with return visits and reward redemptions ahead of internal modeling. Guests are using their rewards effectively, and while there is a small amount of breakage, the program is driving increased visitation. (Todd Wilson, CFO)
Q: What is the current level of discounting compared to pre-COVID, and what is considered appropriate for the brand?
A: Prior to the North Star Plan, discounts were around 4% of sales. The brand had reduced discounts but has strategically reintroduced them to drive trial and guest visits, responding to the competitive environment. (Todd Wilson, CFO)
Q: Can you provide more details on the 70 underperforming units and their impact on EBITDA?
A: The 70 underperforming restaurants create a drag of approximately 215 basis points on total company restaurant level operating profit, with a loss of over $6 million on a trailing 12-month basis. Efforts are underway to support these restaurants and improve their performance. (Todd Wilson, CFO)
Q: What are the challenges and potential levers for improving restaurant-level margins into 2025?
A: Improving traffic, labor productivity, supply chain cost management, and optimizing third-party business are key levers. Additionally, addressing the performance of the bottom 70 restaurants is crucial for margin improvement. (G.J. Hart, CEO)
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
