Milestone enables Vodafone Ireland to deliver superior customer experiences and operational excellence through a consolidated customer view and simplified architecture
JERSEY CITY, NJ / ACCESSWIRE / September 19, 2024 / Amdocs (NASDAQ:DOX), a leading provider of software and services to communications and media companies, today announced the successful completion of a unified single business support system (BSS) and operations support system (OSS) platform transformation for Vodafone Ireland, integrating mobile and fixed communication services into a single, streamlined system, enhancing operational efficiency and customer experience.
The new platform provides a consolidated customer view, empowering front-line agents to make informed decisions, reducing errors, and streamlining processes. This transformation leads to a more automated, quicker, and consistent customer journey.
"This project with Amdocs has been a pivotal, strategic element of our B2C & B2B digital transformation and gives us a solid foundation as we continue to innovate and ensure our business customers enjoy next-generation experiences," said Mairead Cullen, IT Director at Vodafone Ireland. "This solution enhances the customer experience through full omnichannel sales and support, driving convergence sales and improving customer satisfaction."
"We are thrilled to have collaborated with Vodafone Ireland on this groundbreaking project," said Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs. "The integration of mobile and fixed services into one platform is a significant enabler for efficiency, simplifying and automating operations, while creating seamless experiences for customers across Ireland."
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About Amdocs
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 29,000 employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.89 billion in fiscal 2023. For more information, visit www.amdocs.com
Amdocs' Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters and years. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general macro-economic conditions, prevailing level of macroeconomic, business and operational uncertainty, including as a result of geopolitical events or other global or regional events and the COVID-19 pandemic, as well as the current inflationary environment, and the effects of these conditions on the company's customers' businesses and levels of business activity, including the effect of the current economic uncertainty and industry pressure on the spending decisions of the company's customers, Amdocs' ability to grow in the business markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, our ability to successfully and effectively implement artificial intelligence and Generative AI in the company's offerings and operations and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, Amdocs specifically disclaims any obligation to do so. These and other risks are discussed at greater length in Amdocs' filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2023 filed on December 13, 2023 and our Form 6-K furnished for the first quarter of fiscal 2024 on February 20, 2024, for the second quarter of fiscal 2024 on May 20, 2024, and for the third quarter of fiscal 2024 on August 19, 2024.
Media Contacts
Mario Hajiloizi
Amdocs Public Relations
E-mail: [email protected]
Holly Abbott
Babel PR for Amdocs
Tel: +44 (0)7527 521057
Email: [email protected] / [email protected]
SOURCE: Amdocs Management Limited
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