On February 6, 2024, Willis Towers Watson PLC (WTW, Financial) released its 8-K filing, announcing its financial results for the fourth quarter and full year ended December 31, 2023. The company, a leading global advisory, broking, and solutions firm, operates in two segments: health, wealth, and career (consulting operations) and risk and brokering (brokerage operations), with approximately 47,000 employees worldwide.
WTW's performance in the fourth quarter and throughout 2023 was marked by significant growth in revenue and earnings per share, alongside improved operating margins. The company's chief executive officer, Carl Hess, attributed this success to robust organic revenue growth, operational efficiencies, and a strong pipeline heading into 2024. These achievements are particularly noteworthy in the insurance industry, where WTW's ability to expand margins and grow organically amidst competitive pressures stands out.
Financial Performance Analysis
WTW's revenue for Q4 2023 was $2.91 billion, a 7% increase from the previous year, with organic growth also at 6%. For the full year, revenue reached $9.48 billion, up 7% from 2022, with an 8% organic increase. The company's operating margin for Q4 improved by 70 basis points to 26.7%, and for the full year, it increased by 110 basis points to 14.4%. Adjusted operating margin saw even more significant growth, with a 180 basis point increase to 34.2% for Q4 and a 110 basis point increase to 22.0% for the full year.
Net income for Q4 grew by 5% to $623 million, while the full year saw a 4% increase to $1.1 billion. Adjusted net income for Q4 was up by 12% to $775 million, and for the full year, it rose by 2% to $1.536 billion. The diluted EPS for Q4 was $5.97, an 11% increase, and for the full year, it was $9.95, also up by 11%. Adjusted diluted EPS for Q4 increased by 18% to $7.44, and for the full year, it grew by 8% to $14.49.
WTW's cash flow from operating activities was $1.3 billion for the year, compared to $812 million for the prior year. The company's free cash flow for the year ended December 31, 2023, was $1.2 billion, a notable improvement from $674 million in 2022.
During Q4 and the full year, WTW repurchased $196 million and $1.0 billion of its shares, respectively. The company's strategic initiatives, including the formation of a new team to drive growth in large, complex clients and the realization of $37 million in incremental annualized savings from its Transformation program, underscore its commitment to operational excellence and shareholder value creation.
Segment Highlights and Outlook
The Health, Wealth & Career (HWC) segment reported a 4% revenue increase to $1.80 billion in Q4, with operating margins rising by 150 basis points to 40.5%. The Risk & Broking (R&B) segment saw a 13% revenue increase to $1.08 billion, with operating margins improving by 460 basis points to 32.9%.
Looking ahead, WTW expects to deliver revenue of $9.9 billion or greater and mid-single-digit organic revenue growth for the full year 2024. The company also anticipates an adjusted operating margin of 22.5% - 23.5% and adjusted diluted EPS of $15.40 - $17.00 for the full year 2024.
WTW's financial results reflect a company that is successfully navigating the complexities of the global insurance market, delivering value to its clients and shareholders alike. The company's strategic focus on growth, efficiency, and transformation is yielding tangible results, positioning it well for continued success in the coming year.
For more detailed information, investors and interested parties can access the full earnings report and listen to the webcast of the conference call on WTW's website.
Explore the complete 8-K earnings release (here) from Willis Towers Watson PLC for further details.
